Privacy Policy

Fair Designs, operating as Cita365 ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.cita365.com, use our AI voice agent platform, or receive SMS communications from us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1 Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and message content submitted through our contact form.
• Call data — transcripts, intent classifications, and interaction logs generated during AI voice agent calls handled on behalf of our business clients.
• SMS consent records — records of your opt-in consent, including the method and timestamp of consent.
• Usage data — IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.
• Business client data — information provided by businesses that use the Cita365 platform to serve their own customers.

2 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and demo requests.
• Operate and improve the Cita365 AI voice agent platform.
• Send SMS appointment reminders to users who have explicitly opted in via verbal consent during an AI-assisted phone call.
• Maintain records of consent and opt-out requests.
• Analyze usage patterns to improve our website and services.
• Comply with applicable laws and regulations.

3 SMS Messaging & Opt-In / Opt-Out

Cita365 may send SMS messages to users who have explicitly opted in. We operate in compliance with TCPA, CTIA guidelines, and carrier requirements.

No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4 How We Share Your Information

We do not sell your personal information. We share information only in the limited circumstances described below:

• Business clients — call interaction data may be shared with the business client whose AI agent handled your call (e.g., a law firm or medical office).
• Service providers — we use service providers (such as telephony, cloud hosting, and speech-processing vendors) who process data on our behalf under confidentiality agreements.
• Legal obligations — we may disclose information when required by law, court order, or to protect the rights and safety of our users.
• Business transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction.

SMS carve-out: No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. SMS opt-out records are retained indefinitely to honor your preferences. Call transcripts and interaction logs are retained for up to 12 months unless a longer period is required by law or requested by our business clients.

6 Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser. Disabling cookies may affect some features of the website.

We do not use tracking technologies to serve targeted advertising.

7 Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time by replying STOP.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the information in Section 10 below.

8 Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10 Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: