Frequently Asked Questions
Straight answers about how Cita365 works for your law firm.
What does Cita365 do for my law firm?
It answers every call, day and night, pre-screens new matters, books consultations on your real calendar, and takes secure messages and callbacks — in English, Spanish or Spanglish.
Does it really speak Spanish?
Yes. There is no “press 2 for Spanish” menu. The agent follows the caller naturally, in English, Spanish or Spanglish, and keeps up when they switch languages mid-conversation.
Will it sound like a robot?
Cita365 uses a natural-sounding voice that greets every caller instantly — no hold music, no robotic menus and no voicemail. New clients get a real conversation from the first ring, at 2am or on a Sunday. Hear a law-firm call.
Does the AI improvise, or does it follow my rules?
Both layers do different jobs. The AI handles the conversation: it understands callers in English, Spanish or Spanglish and responds naturally. The decisions are governed by rules built into Cita365, not improvised. It follows the hours and booking rules you set, offers only the open slots on your real calendar, sends text reminders only after the caller consents, and transfers urgent calls to a person the way you’ve configured. When a question falls outside the details you gave it, it routes the call to a person instead of guessing.
What if a caller asks something it doesn’t know?
It answers only from the details you give it. When a question falls outside what it knows, it routes the call to a person instead of guessing.
Can it transfer an urgent call to an attorney?
Yes. Cita365 can transfer the call live and announce the caller first. If the attorney can’t pick up, the caller goes back to leave a message or schedule a callback.
How does consultation booking work?
Cita365 checks your calendar in real time. Callers choose from your actual open slots and can book, reschedule or cancel. Attorneys and staff set their own available time slots, and coordinators can book or adjust appointments on an attorney’s behalf. With the caller’s consent, Cita365 also sends a text-message confirmation and reminders before the appointment, in English or Spanish.
Is client information kept secure?
Messages and callback requests are encrypted with AES-256-GCM the moment they are saved. If your firm has specific confidentiality requirements, tell us during your demo and we’ll go through them with you.
What do I see after the calls?
Your voice inbox has the messages and call transcripts, and you can see the full appointment calendar (month, week and day) — all in one place.
How much does it cost, and how do I start?
Plans start at $150 a month, and every plan includes the mini CRM and a generous monthly allowance of call minutes, plus a one-time setup that starts at $300 for small businesses. Book a free demo and we’ll show Cita365 handling a call for a firm like yours, set it up around your services and booking rules, and confirm the plan that fits your firm’s call volume.